Phone: (07) 5563 1982 | 1300 146 737

FAQ

Frequently Asked Questions

Here is a list of commonly frequently asked questions. If you need help at anytime, please get in contact with us here.

Shipping

Our postage rates are calculated based on the size, weight, and destination of the parcel. You can view the estimated postage cost in your shopping cart before finalising your purchase.

Delivery times vary based on your location and the postage method chosen. Generally, standard postage takes 5-7 business days, while express postage arrives in 2-3 business days.

Yes, we post to several countries worldwide. You can check the availability during checkout.

Yes, once your order has been dispatched, we’ll send you a confirmation email with a tracking number so you can follow your parcel’s journey.

For Australia shipping, we use:

Ordering

To place an order, simply add the items you wish to purchase to your shopping cart and proceed to checkout.

If you need to change your order after it has been placed, please contact our customer service team immediately.

To cancel an order, please get in touch with our customer service team as soon as possible.

Yes, we offer discounts for bulk orders. Please contact us for more details.

Products

We sell a wide variety of hydraulic parts and equipment. You can browse our product range on our online store or contact us for more details.

Detailed information about each product can be found on the individual product page. Alternatively, you can contact us to find out more information.

Yes, we have a size guide available on the product pages where applicable.

Payment

We accept various payment methods including credit/debit card payments, PayPal and bank transfers.

Yes, it is safe to use your credit card on our website. We use secure payment gateways that encrypt your data.

Currently, we do not offer financing or installment payment options.

You will be charged for your order at the time of purchase.

Returns and Refunds

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The item must be unused and in the same condition that you received it.

To return a product, please contact our customer service team with your order number and reason for return. They will provide you with a return authorisation and instructions on how to send your item back to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Yes, we offer exchanges on items that are unopened and in their original condition. Please contact our customer service team for more information.

Customer Service

You can reach our customer service team by email at info@hydraulic.online or by phone at 07 5563 1982.

Our customer service team is available from 8:00am to 4:00pm (AEST, UTC+10), Monday to Friday.

We’re primarily an online retailer, but we do have a collection point for order pickups. Please note, you will be charged over the counter pricing if you come directly to our store.

Privacy and Security

We take your privacy seriously. We use secure server software (SSL) to encrypt all of your personal information, including name, address and credit card details, ensuring your data remains private and secure.

We value your privacy and never sell or share your personal information with third parties for marketing purposes. You can view our full privacy policy on our website.

Cookies are small files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our site and provide you with personalised advertising. You can choose to disable cookies in your browser settings.

Miscellaneous

Yes, we will send you an email to review the products you have purchased 7 days after we have shipped the items.

The best way to stay updated is to sign up for our newsletter. You’ll be the first to know about new products and promotions.

Any job vacancies will be posted on our website and social media platforms. Keep an eye out for new opportunities.